• Tangible Teleportation App

  • How do I download the app?

    • The Tangible Teleportation App can be downloaded for free on the App Store (iOS) and Google Play (Android). Click here for Android, and here for iOS devices.

  • How do I link a contact?

    • To link a contact, navigate to the settings screen of the Tangible App and press “Link New Contact.” Then, follow the on-screen instructions to complete the linking process. You’ll receive a notification once your loved one has accepted your linking request.

  • How do I choose which contact to share touch sensations with?

    • Tangible touch sensations are shared with your primary contact. If you have only linked one person, they are your primary contact by default. If you have linked your Tangible account to multiple contacts, you can select your primary contact by tapping on their name in the settings menu. You will see a white border appear around their name, indicating that they have been selected as your primary contact.

  • How do I calibrate my pillow’s hug sensor?

    • Correctly wear the Tangible Pillow (see below section: Tangible Pillow). Then, press ‘Calibrate’ in the Tangible App. Do not squeeze or hug the pillow until the calibration is complete (the calibration process should take less than a second). Now, your pillow will be able to detect your hugs! You can recalibrate your pillow on the settings menu, or by tapping the Tangible Pillow icon in the top right corner of the main app screen.

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• Tangible Pillow

  • How do I wear the Tangible Pillow?

    • Place the Tangible Pillow over your shoulders like a travel neck pillow. Cross the two sides of the pillow over your chest and fasten the ends behind your back, using the velcro patches. 

  • Can I use my Tangible outdoors?

    • Tangible is fine to use outdoors, however we recommend avoiding environments with excessive heat or moisture.

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• Charging & Pairing

  • How do I pair my Tangible with my phone or tablet?

    • First, turn your Tangible on by pressing the power button, located near the USB-C charging port of the pillow. Then, navigate to your phone or tablet’s settings menu and ensure that Bluetooth is enabled. Open the Tangible app and accept all requested permissions. Your app will then search for your Tangible Pillow and automatically pair.

  • How do I unpair my Tangible with my phone or tablet?

    • You can unpair the Tangible by tapping the ‘Unpair’ button in the Tangible App. You can find this button in the settings menu, as well as by tapping the Tangible pillow icon in the top right corner of the main app screen.

  • My phone or tablet isn’t detecting my Tangible.

    • First, double-check that your Tangible is charged. Secondly, check that your phone or tablet is within a few feet of your pillow. Bluetooth connection becomes weaker as distance increases.

  • How do I know if my Tangible is charging properly?

    • When charging, the Tangible Pillow will display an LED light that slowly fades in and out. When fully charged, the LED will be green in color. The charging LED will display, even if the pillow is currently turned off. 

  • How do I know if my Tangible is on?

    • When on, Tangible will display a rapidly flashing LED light. This means that the pillow is on and ready to pair with a nearby phone or tablet. Once the pillow pairs, the LED will stop flashing and become constant. 

  • How do I turn my Tangible off?

    • To turn the pillow off, simply press and hold the power button for 3 seconds. The LED light will turn off.

  • How long does it take to fully charge a Tangible?

    • We recommend charging your Tangible overnight. On average, the pillow takes 4 hours to fully charge.

  • How long does a fully charged Tangible last?

    • A fully charged Tangible can be used for up to a week, depending on how many touch sensations are shared during that period.

  • Can I pair my Tangible with multiple devices?

    • Yes, Tangible can pair with any phone or tablet that has Bluetooth capabilities.

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• Sharing Touch Sensations

  • Share Hugs:

    • Squeeze Tangible to share love over distance. A capacitive touch sensor inside the pillow detects your squeezes and translates them into delightful sensations, which are shared over distance.

  • Send Hearts:

    • Press and hold the hearts button (in the app).

  • Draw Doodles:

    • Slowly trace your finger around the phone screen – you’ll feel a soothing sensation move around the pillow, based on where you’re drawing.

  • Share Warmth:

    • Tap the fireplace icon (in the app) to activate your pillow’s heat pad. Tap the fireplace icon again to turn the heat pad off.

  • Blow Bubbles:

    • Double-tap the hearts button (in the app) to activate bubble mode. Then, press & hold to generate bubbles. Tap to pop!

  • Playful Poke:

    • Tap anywhere (in the app) to nudge your loved one with a gentle vibration.

  • Tangible Moments:

    • Press the record button (red circle) to share a personalized voice note that includes physical touch. Once you've finished recording, press the arrow button to send your recording to your loved one. Tangible Moments are end-to-end encrypted. 

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• Cleaning and Care

  • How do I clean my Tangible?

    • Tangible’s outer sleeve is machine washable. We recommend a gentle wash & low heat drying cycle. Do not wash the foam pieces, which contain electronic components.

  • What do I do if my Tangible gets accidentally damaged?

    • Reach out to us at hello@tangible.team – we’ll be happy to assist.