Product Support
FAQ's and product care tips. Have more questions?
We'd love to assist – hello@tangible.team.
Tangible Teleportation App
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How do I download the app?
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How do I add / link a contact?
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In the app, open the Contacts Menu by pressing the call button in the bottom center of the screen. Then, press the "+ Link New Contact" button.​
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How do I start a Teleportation call?
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First, tap the bottom center button to open the Contacts Menu. Then, tap a contact to start your Teleportation call!​
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Physical Product / Hardware
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How do I put on / position the Tangible Telepillow?
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Wear the Telepillow over your shoulders like a large neck pillow. The accent-colored "fins" on each side should face up and away from your body.
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Can I use my Tangible Telepillow on other parts of the body?
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While the Tangible Telepillow is designed to be worn around the shoulders, you are welcome to experiment with other positions if it brings you comfort!
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Do Tangible sensations still work with multiple layers of clothing?
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Yes, as long as there is relatively direct contact between your Tangible, the layers of clothing, and your body.
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​Can I use my Tangible outdoors?
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Tangible works best in dry indoor spaces, but you are welcome to try it on the go!
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Charging & Pairing
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How do I pair my Tangible Telepillow with my phone or tablet?
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Gently lift or shake your Tangible to auto-wake it. Then, open the Tangible app to complete auto-magical pairing. Your phone or tablet will automatically search, find, and pair with your Tangible.
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My phone or tablet isn't finding or pairing with my Telepillow.
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Make sure your Tangible is charged, and make sure your device has Bluetooth turned on.
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How long does is take to fully charge my Telepillow?
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We recommend charging Tangible overnight. If you're about to do call, try to charge Tangible for at least 20 minutes before, or keep the charger plugged in during your call.
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How long does my fully charged Telepillow last?
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We estimate that a fully-charged Tangible should get you through 8+ hours of continuous Teleportation Calls.
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Can I pair my Telepillow with multiple devices?
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The Telepillow can connect to one device at a time. However, you can disconnect through the app and pair it to another phone or tablet!
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Cleaning & Care
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How do I clean my Tangible Telepillow?
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The outer sleeve (NOT the inner sleeve) is machine washable (we recommend using a gentle cycle with garment bag).
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What do I do if my Tangible gets accidentally damaged?
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Contact us at – we'd love to see what we can do.
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Logistics
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What is Batch Zero?
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Batch Zero is our friends & family early-testing program. For a heavily discounted price, you can purchase the first generation of Teleportation Kits and share design feedback with Team Tangible.
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When will I receive my Teleportation Kit?
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We're excited to get it to you! We will notify you via email when we've shipped your Teleportation Kit out.
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How can I return my Teleportation Kit or get a refund?
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Email us at and we'll help get everything sorted out!
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