How do I download the app?
Click these links to download the Tangible Teleportation App for Android or iOS.
How do I add / link a contact?
In the app, open the Contacts Menu by pressing the call button in the bottom center of the screen. Then, press the "+ Link New Contact" button.
How do I start a Teleportation call?
First, tap the bottom center button to open the Contacts Menu. Then, tap a contact to start your Teleportation call!
How do I put on / position the Tangible Telepillow?
Wear the Telepillow over your shoulders like a large neck pillow. The accent-colored "fins" on each side should face up and away from your body.
Can I use my Tangible Telepillow on other parts of the body?
While the Tangible Telepillow is designed to be worn around the shoulders, you are welcome to experiment with other positions if it brings you comfort!
Do Tangible sensations still work with multiple layers of clothing?
Yes, as long as there is relatively direct contact between your Tangible, the layers of clothing, and your body.
Can I use my Tangible outdoors?
Tangible works best in dry indoor spaces, but you are welcome to try it on the go!
How do I pair my Tangible Telepillow with my phone or tablet?
Gently lift or shake your Tangible to auto-wake it. Then, open the Tangible app to complete auto-magical pairing. Your phone or tablet will automatically search, find, and pair with your Tangible.
My phone or tablet isn't finding or pairing with my Telepillow.
Make sure your Tangible is charged, and make sure your device has Bluetooth turned on.
How long does is take to fully charge my Telepillow?
We recommend charging Tangible overnight. If you're about to do call, try to charge Tangible for at least 20 minutes before, or keep the charger plugged in during your call.
How long does my fully charged Telepillow last?
We estimate that a fully-charged Tangible should get you through 8+ hours of continuous Teleportation Calls.
Can I pair my Telepillow with multiple devices?
The Telepillow can connect to one device at a time. However, you can disconnect through the app and pair it to another phone or tablet!
How do I clean my Tangible Telepillow?
The outer sleeve (NOT the inner sleeve) is machine washable (we recommend using a gentle cycle with garment bag).
What do I do if my Tangible gets accidentally damaged?
Contact us at email@example.com – we'd love to see what we can do.
What is Batch Zero?
Batch Zero is our friends & family early-testing program. For a heavily discounted price, you can purchase the first generation of Teleportation Kits and share design feedback with Team Tangible.
When will I receive my Teleportation Kit?
We're excited to get it to you! We will notify you via email when we've shipped your Teleportation Kit out.
How can I return my Teleportation Kit or get a refund?
Email us at firstname.lastname@example.org and we'll help get everything sorted out!